SHIPPING COSTS AND POLICY
Take note that Terms and Conditions are not retro actively in effect.
Beeline Spares is the operator of (https://beelinespares.co.za). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns
Please see our Returns Policy
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 4 days
4.2 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Orders placed after 13:00 on a Friday will only be collected by our couriers on the following Monday morning.
4.3 Change Of Delivery Address
Delivery address cannot be change once an order has been placed.
4.4 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking
Please inquire with our team at [email protected] if you require a tracking number for your product, remember to supply your order number for a speedy response.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Beeline Spares encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Beemer Spares at the customer’s expense,
and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be
refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order
has already been dispatched, please refer to our refund policy.
9. Insurance
Optional parcel insurance may be chosen at checkout stage.
10. Customer service
For all customer service enquiries, please email us at [email protected]
